Frequently Asked Questions

Don't see an answer to your question? Email us at contact@xopixel.com

Can I cancel or get a refund for my digital asset order?

Due to the nature of our products, we do not accept refunds or returns once payment has been processed.

How can I access my digital asset order?

Once your payment is processed at checkout you’ll receive a confirmation email as well as an additional digital download email. The digital download email will contain a link you can use to download the digital asset you’ve ordered.

Is there a limit to the number of times I can download the digital product?

No, currently there is no limit to the number of times you can download the digital product using the link provided.

What should I do if I didn’t receive a confirmation email and/or digital download email?

First, please allow five minutes for the email to arrive and check your email spam box for the emails. If you still can’t find them, please contact contact@xopixel.com and confirm the name and email that should be associated with the order. Please be sure to include a link to the listing you purchased the digital product from.